There are three questions that followers ask of their leaders…constantly and now more than ever. Does this person know what they are doing? COMPETENCE Does this person care about me as a person? CARE Can I trust this person? CONFIDENCE Employees may give you a pass on the first question. Not without pain but they…

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Who wants people who just show up because of a paycheck? Even if they are only walking to the spare bedroom due to Stay at Home orders, that’s not a flourishing team or engaged workforce. The thing that ignites the heart is a sense of meaning, a higher purpose, a “Noble Cause.” Research into employee…

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Culture doesn’t grow on its own. It has to be nurtured. Strengthened. Reinforced. Constantly. How do we do that? Anthropologists, those who study humanity and culture, tell us that all cultures use 4 devices to define and institutionalize their culture. Totems. Totems are the symbols that remind a people of where they came from, what…

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This blog is by no means an advertisement or endorsement for Starbucks. It is an endorsement of “time in your Starbucks chair.” It’s about thinking—something we do far too little of in our day. We are much more about amusement (not thinking) than musement (concentrated thought). We need to change! On of the prescriptions I…

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As important as culture is (and we’ve only scratched the surface), it’s something that takes constant reinforcement. It doesn’t survive with nurture, reminders, etc. So, how do we do that? We start by understanding the 3 components that make up culture, i.e. the way we are. Core Values. These are the guiding beliefs of a…

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Management Guru, Peter Drucker, once said, “Culture eats strategy for breakfast.” He’s right, of course. Culture, not brilliant strategy, is the secret sauce for organizational achievement and breakthroughs. According to a study by Harvard Business School, companies with strong, virtuous cultures outperform those without such an atmosphere by 5 times ROA; that’s an astounding number.…

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Leadership is always about the heart and in all circumstances. The COVID19 pandemic is no exception. Nor will it be any different when the virus is passed and we are left in a hybrid (remote/in-person) workforce. So what do you focus on to win, keep, and encourage hearts? Constantly reinforce culture. This is the way…

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The Pandemic of 2020 has presented leaders with one of the greatest challenges in history: how do you lead a team or a company where some people work from home, some people work in the office, and some people have one foot in both camps? Some companies have essentially declared a permanent WFH strategy; others…

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There’s an old rock and roll song from my childhood that contains the line: So tired Tired of waiting  Tired of waiting for you The Kinks, 1965 That about sums up business in the era of COVID-19. We’re all waiting and we’re tired of it. We’re waiting to hire. Waiting to grow. Waiting to get…

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Being able to feel with people and communicate that concern is one of the greatest gifts one human can give to another. The world has always been a hard place and, while the general direction of history is positive there are still great moments of human pain. COVID-19 is the latest major issue to afflict…

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